Terms and Conditions for Furniture Removals Services
These Terms and Conditions set out the basis on which we provide furniture removals services, including domestic and commercial moves, item collection, and related handling services. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any furniture removal booking, as they explain your responsibilities, our responsibilities, and the limits that apply to the service.
For the purposes of these terms, “we”, “us”, and “our” refer to the removals service provider, and “you” or “your” refer to the customer receiving the service. These terms apply to all standard furniture removal services unless a separate written agreement has been made and signed by both parties. If there is any conflict between these terms and a bespoke written agreement, the written agreement will prevail to the extent of the inconsistency.
We reserve the right to amend these terms from time to time. Any updated version will apply to bookings made after the revised terms are issued. The version in force at the time your booking is confirmed will normally apply to that job, unless a later written variation is agreed between us and you.
Booking Process
All furniture removals bookings begin with a request for service, which may be made through a quotation process or other booking method we make available. You must provide accurate and complete information about the items to be moved, including furniture type, quantity, access conditions, floor levels, parking restrictions, and any other details that may affect the work. The quotation and the eventual service plan are based on the information you supply, so inaccuracies may affect timing, staffing, equipment needs, or price.
A booking is only confirmed when we have accepted your request and, where required, received any deposit or initial payment. Until confirmation is issued, availability cannot be guaranteed. We may ask for photographs, measurements, or further details before accepting a furniture removal booking, particularly where items are unusually large, heavy, fragile, valuable, or difficult to access.
Once confirmed, the booking will specify the service date, estimated time, the planned scope of work, and any agreed conditions. You are responsible for ensuring that the premises, access routes, and items to be moved are ready at the scheduled time. If our team arrives and the move cannot begin because the information supplied was incomplete or incorrect, additional waiting charges or rebooking fees may apply.
Payments and Charges
Our prices for furniture removal services may be fixed, hourly, or based on a quoted estimate depending on the nature of the job. Unless stated otherwise, all charges are exclusive of VAT where VAT is applicable. Any estimate we provide is based on the assumptions disclosed at the time of quotation. If the actual work differs materially from those assumptions, the price may be adjusted to reflect the increased labour, time, vehicles, equipment, or handling requirements.
Payment terms will be stated in the quotation, booking confirmation, or invoice. In some cases, a deposit may be required to secure the booking, and the balance may be due before completion of the move or immediately after the service has been delivered. We may also require staged payments for larger furniture removals or multi-day assignments. Failure to pay on time may result in suspension of the service, withholding of goods where lawful, recovery action, or cancellation of future bookings.
Additional charges may apply for waiting time, parking penalties, congestion caused by restricted access, stair carries, dismantling and reassembly, specialist lifting equipment, packing materials, storage, or disposal of waste that forms part of the agreed service. If you request extra work on the day of the move, we may agree to carry it out only if we have sufficient time, staff, and equipment, and the extra charge will be communicated before work proceeds. Payments made by card, bank transfer, or other methods are subject to clearance and any processing rules of the chosen provider.
Cancellations, Rescheduling, and Delays
You may cancel or reschedule a furniture removal booking by giving us reasonable notice. If you cancel within a short period before the agreed date, we may retain all or part of any deposit to cover administration, reserved labour, vehicle allocation, and lost availability. Where we have already incurred costs in connection with your move, such as supplier arrangements or specialist equipment hire, those costs may also be charged to you to the extent permitted by law.
If you need to change the booking date or scope of a furniture removal service, you must tell us as soon as possible. We will use reasonable efforts to accommodate changes, but we cannot guarantee that alternative dates will be available. Any revised appointment may be subject to updated pricing if the new requirements differ from the original job description.
We may cancel or suspend a booking if you fail to provide access, if the premises are unsafe, if payment is not made when due, if the service would breach legal obligations, or if circumstances beyond our control make performance impracticable. In such cases, we will not usually be responsible for indirect losses arising from the cancellation. Where we cancel for reasons within our control, we will refund any payment for work not performed, subject to deductions permitted by law.
Liability and Care of Goods
We will use reasonable care and skill in providing furniture removals, handling items in a professional manner and using suitable equipment where reasonably necessary. However, unless otherwise agreed in writing, you are responsible for ensuring that items are suitably packed, protected, and ready for transit where such preparation is your responsibility. We do not accept liability for damage resulting from inadequate packing, pre-existing defects, hidden weaknesses, improper assembly, or normal wear and tear.
Our liability for loss or damage caused by our negligence is limited to the lower of the repair or replacement value of the affected item, or the amount stated in any applicable insurance or written agreement, except where such limitation is not permitted by law. We will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from a furniture removal booking.
It is your duty to tell us before the move begins about any particularly fragile, high-value, sentimental, or hazardous items. Unless we agree otherwise in writing, we may refuse to move items that are unsafe, illegal, excessively valuable without prior notice, or unsuitable for standard transport. Any item excluded from the agreed scope remains your responsibility at all times. Important: we cannot be responsible for concealed defects in furniture, including items that fail during lifting because of pre-existing weakness.
Where we dismantle and reassemble furniture, we will do so with reasonable care. We are not responsible for items that cannot be reassembled due to manufacturer defects, missing parts, prior damage, or inadequate instructions supplied by the customer. You should retain all bolts, screws, fixings, and assembly documents where possible. Any claim for damage or loss must be notified within a reasonable time after completion, and evidence may be required to assess the matter properly.
Customer Responsibilities
You must ensure that the premises are accessible, safe, and ready for the removals team at the agreed time. This includes arranging parking permissions where necessary, securing lift access if relevant, and making sure that pathways, stairs, and loading areas are free from obstacles. If delays are caused by access issues, the booking time may be reduced, additional charges may apply, or the service may need to be rescheduled.
You are also responsible for securing pets, children, and other vulnerable persons during the move. Please remove personal belongings, confidential documents, and small valuables from furniture before collection. We will not normally inspect every drawer or compartment, so it remains your responsibility to check items thoroughly before the service starts. Where keys, codes, or entry permissions are needed, you must provide them in advance or at the time agreed.
When using our furniture removals company service, you must not ask us to move items that are contaminated, infested, unsafe, or prohibited by law. You must also tell us if any item contains batteries, liquids, gas canisters, or other potentially hazardous components. Failure to disclose such matters may result in refusal of service or additional charges.
Waste Regulations and Disposal
If your furniture removals service includes disposal, clearance, or removal of unwanted items, both parties must comply with applicable UK waste legislation and duty of care requirements. We may only transport, handle, or dispose of waste in a lawful manner and through authorised facilities or licensed routes where required. You must not present us with materials that we are not permitted to collect, including certain hazardous items, regulated electrical waste, or items requiring specialist treatment unless this has been expressly agreed in advance.
Where items are to be treated as waste, you confirm that you are the owner or that you have authority to arrange their removal. You also confirm that the items are not subject to any legal restriction, lien, or third-party ownership claim. If the disposal element of the service forms part of a furniture removal booking, we may separate reusable items, recyclable materials, and general waste in accordance with lawful procedures and operational needs.
You agree to provide accurate information about any waste or unwanted goods presented for collection. If we reasonably believe that an item has been misdescribed, contains prohibited material, or requires specialist handling not included in the booking, we may refuse to take it or may charge an additional fee. We reserve the right to halt a waste-related collection if continuing would breach environmental or waste handling obligations. Any waste transfer documentation required by law will be completed in accordance with applicable rules and retained as appropriate.
Insurance, Claims, and Exceptions
Where insurance arrangements are available or included, the scope of cover will depend on the policy terms and any declared value requirements. Standard cover may not apply to items packed by the customer unless loss or damage is caused by our negligence. It is your responsibility to declare high-value goods, antiques, artwork, delicate electronics, and items requiring special protection before the move takes place.
Any claim arising from a furniture removal service should be reported as soon as reasonably possible, with supporting evidence such as photographs, inventories, or purchase records where available. We may require the opportunity to inspect the item, packaging, or affected area before repairs or disposal occur. Failure to preserve evidence may affect our ability to assess liability and may limit any remedy available to you.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, and to the extent permitted by law, all warranties and conditions not expressly set out in these terms are excluded from the furniture removal contract.
Force Majeure
We are not responsible for delays, non-performance, or disruption caused by events beyond our reasonable control. These may include severe weather, traffic disruption, road closures, accidents, strikes, supply shortages, fire, flood, acts of government, or other unforeseen events. In such circumstances, we will try to rearrange the furniture removals appointment within a reasonable time, but we will not be liable for losses arising from the delay or disruption to the extent allowed by law.
If a force majeure event affects your booking, we may contact you to agree a revised schedule or alternative arrangements. Where performance becomes impossible or materially impractical, either party may cancel the affected part of the service without liability for failure to perform that part, subject to payment for work already completed and costs already reasonably incurred.
Data, Privacy, and Communications
We will use the personal information you provide only for purposes connected with the furniture removal service, including quotation, booking administration, payment processing, customer support, and legal compliance. We will handle personal data in accordance with applicable data protection law. You should ensure that any personal information left in furniture, files, or storage items is removed before collection unless you expressly instruct otherwise and such handling is lawful.
We may communicate with you by email, telephone, text message, or other reasonable means for booking updates, payment reminders, or operational information. You are responsible for ensuring that your contact details are correct and that communications from us can be received. Important booking notices sent to the details you provide will be treated as received when delivered in the ordinary course of communication.
If you request records relating to your furniture removals booking, we may retain job details, invoices, and operational notes for legitimate business, accounting, and legal purposes. Such retention will be limited to what is necessary and lawful.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising from or connected with a furniture removal booking, whether contractual or non-contractual, shall be governed by the laws of England and Wales, unless mandatory law requires otherwise. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is resident elsewhere in the UK and consumer protection rules require a different forum.
If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or severed to the minimum extent necessary, and the remaining provisions shall continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.
These terms form the entire agreement between you and us in relation to the relevant furniture removals service, unless changed in writing by authorised representatives of both parties. By confirming a booking, you acknowledge that you have read, understood, and agreed to these conditions. This agreement is intended to support clear expectations, lawful service delivery, and fair handling of furniture removals work from booking to completion.